Dell

My computer froze and had to be rebooted. Once rebooted the internet drivers disappeared.

At this point I was able to access everything on my computer just not connect to the internet.

Called Dell technical support for assistance. They said we can help you with this. Technician told me to restart computer, forced it into an automatic repair mode, which requires a Bitlocker recovery key. Got this key from my Microsoft account.

After inputting the recovery key, the advanced recovery mode throws an error causing it to restart and start the process over again.

After that, they said oh we need you to pay and than we can help you.

So they essentially forced my computer into a blue screen loop, I can no longer access any data or get to my files, but they will only help me get out of this screen if I pay.

THERE was zero mention of payment prior to this. So they tied my hands and my data up and will not assist.

I recently purchased a new work laptop from Dell. I received the new XPS 13 laptop from Dell on 02/13, on 03/15 I started having trouble with the laptop. I contacted customer support on 03/18 regarding the issues. After an hour the Dell rep determined the motherboard on the laptop was fried. A service order was entered to have a tech come out to replace the motherboard. The rep assured me this would only take a few days. 03/19 I receive a system email stating the motherboard replacement has been delayed until the end of May. I again contacted support stating this was not going to work since I needed the laptop for work. After talking to several reps I finally spoke with a rep that says they will just replace the laptop. I agree even though I have to spend $250 to remove all the data on my fried laptop out of pocket.

As we're going through the process the rep says something about a refurbished laptop being sent out as the replacement for my new laptop. No way am I accepting a refurbished computer when I just spent $2,300 on a computer a few weeks ago. When I explain I will not accept the refurbished laptop they tell me they can only replace it if it was within 30 days and I was 48 days. How do you come up with 48 days? I come up with 33 days. Oh, we start counting the 30 day warranty when the order is placed not when it's received. WHAT!!! The laptop was ordered in January so according to this rep, my 30 day warranty was up before I even received the computer.

After a few hours & being transferred to several "superiors", I finally find someone to understand how ridiculous this situation is. The new rep agrees to send a new laptop as a replacement. We go through the replacement process being told the new laptop will arrive in a few days. A few days go by when I receive an email saying the replacement has been delayed but should arrive 04/30. Needing a laptop to continue running 2 small businesses I explain we need to come up with another option as I can't wait another 30 days.

I was given a few options. Take a refurbished, wait 30 days for the new laptop or they will give me a refund. A refund sounds nice UNTIL I'm told since I financed the computer they would only refund what I have paid as a credit to buy another Dell product. Despite all the headaches I've already paid a large portion of the balance off since I got a no interest 12 month promotion. I ask if they can send me a loaner, but they decline. I ask if they can send me an upgraded laptop (I don't care how it's upgraded) they have in stock. Having purchased the specs I needed to function I couldn't accept anything less than what I ordered. I don't care if it's a different color, has windows 10/11, or whatever I just need a computer. They declined this offer as well. Instead of sending a laptop in stock, they decided it would be better to make a customer wait 60+ days. With no other options, I agree to wait for the replacement to arrive on 04/30.

A day later I receive an email saying the NEW shipping date is now 05//25. A month later than I was told 24 hours prior. I spend another day arguing with support who continuously tells me how sorry they are and how they understand my frustration. Nothing *** me off more than repeatedly being told these bs lines they read from the provided script. If you were really as sorry as you say you would send an upgraded laptop instead of making a customer wait 60 days for a replacement.

The rep goes on to explain the part shortage which I completely understand. With no other options, I agree to wait 60 days for the replacement. The part shortage is a large problem for many companies. I also know Dell is selling laptops every day and even released a new line of laptops in May. Instead of a shortage what's happening is their putting me on the back burner since they already have my money and I have no other option. They would rather fulfill new orders that have not been paid for than take care of existing customers like me.

A few days before the last shipping date I was told I received an email saying my order has been delayed again. The new arrival date is July 22. 120 days for a replacement (if it ships on that day) for a laptop that was 33 days old. Of course, I emailed them to which they replied by telling me how sorry they were and how they understand my frustrations. Even if the part were being transported via pigeons with ADHD it wouldn't take this long.

At this point, I'm DONE. I send an email stating I am requesting a free new laptop from the new line that exceeds my replacement AND a full refund for the damaged laptop. I receive a reply telling me how sorry they are and how they understand my frustration.

With no resolution, I have decided to file complaints with every agency I can find. If you're looking for a computer stay away from Dell. If you know of a place to file a complaint let me know.

I bought my dell Insperon 2in1 laptop. I purchased the extended warranty.

After using it barley a hand full of times; it crashes.

I call Best Buy i.e.

the store I purchased it from. They ask me to bring it in so they can take a look/ fix it.

After bringing it back 4 times with no success,

They tell me I will have to use my extended warranty,

They will ship it in to the Dell laptop company workshop.

A month goes by and I see an E- Mail from Best buy.

I call the customer service department.

They have no clue what is being done where the computer is nothing.

After a 3 to4 hour phone call, and 5 or 6 transfers they ask me what I want???

No one tells me that I had the option to get a different laptop as, I am SOOOO disappointed with this one.

By then I'm so livid I tell them look just fix it and send it back to me.

No sooner than I get the peice of junk back it crashes again.

Word of advice don't wast your money on this worthless paper weight.

I moved around the website all day and night trying to turn Narrator, and the instructions focus is installing and mentions how Narrator on but not off. The website is g The Customer Service is AI configure it out yourself.

Website focus is business customers and sales, leaving individuals who own your product are left to chat with AI with a stock of responses that couldn't even address my issue. Dell like many companies appears to abide by the Buyer Beware and after the sale, you don't mean anything. I figured out how to turn narrator off, on, by myself and. I'm going to buy another the instructions are written for IT novices I didn't know what it was telling me to do, and I didn't have the icons on screen, or the pictures of the actions required to fix it myself.

Furthermore, I eventually just ran my hand along the keyboard and Narrator went off, and I'll never turn it on again, even if I go blind. I'll go back to Hp and stop thinking every product is of the quality of the Dell I had years ago.

What I have experienced was not only aggravating and insulting, and again CS Chat compounded the problem and doesn't offer printing a copy of the chat. This is an example of this company's and this country's focus is on business and profits, not people.

I recently purchased a Dell Inspiron computer and when I ran a diagnostic test it said a part needed to replaced ( I think it was a mother board ), and Dell was notified. They said they were sending a technician to my house to replace it, but the day he was suppose to come I was notified that the part was on back order and wouldn't arrive till Nov./22.

How does Dell expect me to have new computer for three months that needs to have a part replaced and it can't be done for three months?

I have owned about 25 Dell computers over the past 20 years, and that was why I bought this one, but the quality and service have deteriorated from what it was. If I had known this I would have bought another brand.

I recently purchased a Dell Inspiron computer, and when I ran a diagnostic test it said a part needed to be replaced ( apparently it said the mother board ) and Dell was notified. They said that they were going to send a technician to my house to replace it, but the day he was suppose to come out they said the part wasn't available till Nov./22.

How does Dell sell me a new computer and expect me to wait three months for the repair?

I've had over 25 Dell computers over the last 20 years and that is why I bought this one, but the service and quality have markedly deteriorated. If I had known this I would have bought a different brand of computer.

I have lodged two separate service requests to Dell Australian within 5 weeks, and I only spoke to three people, based on five phone calls (disconnected three times), one email and one chat conversation. With no response to my emails or service requests on continued contact, I am at my wits end.

My computer (Insipiron 5477) is slowly dying on performance, and it's still under warranty. I am trying to either get the computer fixed or replaced, but nothing has been actioned. Given I have consumer rights under my 4-year warranty, I will be escalating this to Consumer Affairs for lodgement. I will never buy a DELL again nor do I recommend anyone every buy this computer.

Their technology is outdated and while my computer was bought in 2018, the disk was manufactured in the early 2000's.

Terrible product, awful service and no abiilty to claim any warranty support. Shame on you DELL!

I contacted Dell Sales and spoke to a Sales Associate about upgrading the Ram on my Alienware X17 R1 laptop from 16gb to 32gb. The Associate quickly found and placed an order for 2x16gb Ram sticks and placed the order, charging me $400.

When FedEx delivered the items I went to Best Buy to have them installed. I was quite shocked to find out that the Ram sticks were not only incompatible with my computer but, in fact Desktop Computer Ram sticks. I called Dell and was transferred to Seven (7) Agents who were incapable of figuring this out. Finally got connected to a Supervisor who stated he would rectify the problem.

Ill believe this when it happens. It took Eight (8) Associates to figure out they made a mistake even thought they sold me my computer, which took over 6 months to receive in the first place and had the service tag number to.

What a complete lack of knowledge or training with this company. Buy your computer products elsewhere, Dell is a horrible Company to deal with.

I spent a grand for a dell Inspiron 2 in 1 laptop brand new from best buy. It crashed a month later, and I have doubts that it is a new laptop.

I think it's refurbished. It has been useless. I brought it back, in the box to best buy, right before the warranty was up. ( Covid) and best buy doesn't do anything to assist with returns!?

They said I have to send it to dell myself. By then the warranty would be up! I'm stuck with a pile of junk and it's b.s. I may as well have tossed 20 dollar bills out my car window all the way to the store.

Like anyone can afford to lose a grand to dell. Thanks for nothing.